Publication - IJCRB May 2011

Abstract

User satisfaction is considered to be one of the most widely used measures of information and communication technology (ICT) implementation success. Therefore there is a need to measure user satisfaction of Malaysian Meteorological Department (MMD) website. MMD is govern under Ministry of Science, Technology and Innovation (MOSTI) and has been commence its operation since 1820 in Singapore. Until now the department are strive their best effort to issue timely and accurate weather and meteorological information to public. The research sample was 48 students from 3 different faculties in University Putra Malaysia. The data were analyzed with Rasch Multi-dimensional Models for Measurement (RUMM) software.

Keywords: User satisfaction, online weather service, Rasch measurement, Malaysian Meteorological Department.

This is my first published paper. InsyaAllah there will be more to follow later. This paper was written with my colleague that Faizal Haini Fadzil. As you read above, it is abstract and if interested to find out more details may refer in Interdisciplinary Journal of Contemporary Research in Business.

Reference:

Faizal Haini Fadzil & Mohammad Fazli Baharuddin. (2011). The measurement of user satisfaction on Malaysian Meteorological Department Online information services. Interdisciplinary Journal of Contemporary Research in Business, IJCRB May Edition 2011–IJCRB, 3 (1). ISSN 2073-7122