Publication - Users' Perceptions on Digital Reference Services in PTAR Library UiTM

Mohd Naim Mohd Nasfi, Mohammad Fazli Baharuddin,

Mohd Faizal Mohd Ramsi, Faizal Haini Fadzil

Faculty of Information Management, Universiti Teknologi MARA

40150 Shah Alam, Selangor, Malaysia

ABSTRACT

Reference service is one of the library’s primary services besides acquisitions, classification, cataloguing and physical planning. Digital reference is a service by which library reference service conducted through online and the reference transaction is a computer-mediated communication. The word "reference" in this context refers to the task of providing assistance to library users in finding information, answering questions, and otherwise fulfilling users’ information needs. In this paper identify the user’s perception regarding Digital Reference Services (DRS) in Perpustakaan Tun Abdul Razak 1, Universiti Teknologi Mara (UiTM), Shah Alam. The purpose of study is to investigate users’ perceptions on digital reference services in PTAR based on their awareness, quality and also identify user understanding and interest in this service. Using a quantitative approach of study, a survey method with the questionnaires has been used to collect data from respondents. The questionnaire has been sent to 120 respondents of PTAR 1 UiTM users and students. The respondents are the active users of the library.  The result of this study to improve the digital reference services and create understanding on what are the user’s difficulties in using the services.

Keywords: Reference Services, Digital Reference Service, Perpustakaan Tun Abdul Razak, Universiti Teknologi MARA (UiTM), Academic Libraries

Citation:

Mohd Naim Mohd Nasfi, Mohammad Fazli Baharuddin & Mohd Faizal Mohd Ramsi. (2011). Users’ perceptions regarding digital reference services in PTAR Library, UiTM, in Proceeding of the National Seminar on Academic Library, Malaysia, 2011.

Note:

Here, my latest paper has been published in Proceeding of the National Seminar on Academic Library. For those who are interested to read the full paper, just email me. Actually, in this proceeding I have two papers. Next time I will share one more paper. This is research paper, and data has been collected in 2010. Any question just emails me. Thank you.

Fazli Baharuddin 
Faculty of Information Management
University Teknologi MARA
Puncak Perdana Campus
Section U10, 40150 Shah Alam
Selangor Malaysia
e-mail: mfazlibaharuddin@gmail.com
http://fim.uitm.edu.my/